I ordered a robe for my father’s 90th birthday which was June 5th. While it arrived in time for me to give it to him, it had the security device still attached and so it couldn’t be gifted. I had to scramble to order a gift from a different company since I didn’t have time to do an exchange. When I first called customer service I explained the situation and was given a free return shipping label, which was expected. I also asked for the original shipping cost be refunded since I received merchandise that I couldn’t use. That didn’t happen, so I called customer service once again and was told I’d be issued a refund. It’s been almost 2 weeks and I’m still waiting. Unfortunately, my first shopping experience with Stein Mart will be my last. And the only reason I rated it 2 stars is because the customer service people were extremely nice.