Since the change over from Stephen Smiths the store has improved and modernised. It's not all good!. The introduction of Pavers is good but it takes up a lot of space and you have to walk through the displays to get to another part of the store. The craft section/ haberdashery has just about gone they have left a small section near the restaurant, I wouldn't have bothered it's that small . Now the restaurant It's Very Bad. Have you been to Tong Garden Centre ? This is the same group and their restaurant is brilliant you put your order in pay for it and a lovely lady / or gentleman brings it to your table . There is also a very good choice of cakes etc. I think it would be a good idea to send the manager of the restaurant to Tong to work there for a while to see how it's done!! I will give Otley a miss for a while.