The worst shopping experience I’ve ever received. Where do I start…. On Friday AM I bought a PlayStation 4 for my sons birthday, I paid £12.95 for Saturday next day delivery as he’s birthday was on Tuesday. I waited in all day Saturday but the PlayStation did not come, I did not receive any tracking number or anything. I called the number on their website and an automated voice stated the office hours are Monday to Friday, which is crazy as this is a store you would buy from 7 days a week so you think they would have someone working, but no. I emailed but again no reply. The PlayStation did not arrive Sunday, so I can called Monday morning first thing and spoke to a lady, who was very abrupt and did not apologise once but just kept saying “I can either give you a refund or you can wait for the item, that’s all I can do” I explained it was for my sons birthday which was the next day but she was not bothered. She then stated after me protesting to find out where the item was that she would call the courier and find out as she didn’t know where it was!! She didn’t call back I had to call again a couple of hours later, she was still rude and stayed it would be there tomorrow (Tuesday my sons birthday) before 12, again not impressed as I paid £12:95 and my son wouldn’t have his present in the morning, that’s quite hard for a 6 year old. So Tuesday came, 12pm, 1pm & 2pm and nothing, so again I called stock must go, the guy was helpful and stated that he was really sorry and would find out, he called a few hours later and stayed it would be here either Tuesday or Wednesday, I was not happy as the service I was getting was not good enough, they refunded the £12.95 but that’s not the point, I bought through them as it was next day delivery. I had to now borrow a PlayStation from a friend so my son had a main present. So Wednesday comes and goes still nothing, stock must go did not call I had to call them, they stated it would be here Thursday, each time I called which was 12 times from Tuesday to Friday they mainly fobbed me off. Finally the PlayStation arrived on Friday at 21:45 hours!! A week after I first ordered it and paid for next day delivery, this could of ruined my sons birthday, if it wasn’t for a friend, the company should not offer a service that they cannot meet!! I would never ever use the company again, shocking service