Read ALL the reviews before buying, poor customer service once a sale is made. Both me and my family have spent thousands at Stokers and it's partner store over the last 10 years. We always went because of their customer service. No idea what has happened but they now don't care once the sale has been made. The sofa we bought was £2000 but after 4 months the back cushions started sagging and it looked a mess. These were quickly replaced but the same thing has apparently due to the insides being blown and not the same filling as our previous sofa of the same make. We feel we should have been told about this but they obviously just wanted the sale. Our old sofa we got rid of looked better after 10 years than this does now. To get solid cushions they want to charge over £300 which I am not prepared to pay. Please read all the reviews if you intend to buy from here (and there are a lot about how poor the customer service is). We, along with our family and friends won't buy from here again which is a shame but I am not prepared to buy poor quality products again.