We did have a problem with suite we bought from southport store customer service got store manager to ring us which he did and agreed to send us new suite out but we would have to wait 16 weeks I said to Dave we have gave our old suite away to save the heroes no problem we will lend you one which arrived same day as they picked other suite up I am writing this review as I work in a customer service position and a lot of company's get slaughtered when something goes wrong and on this occasion Dave the store manager has been brilliant in sorting this out for us