Utterly useless. I placed an order at 8:45 on Monday morning and paid extra for next day delivery. They took the money, and I heard nothing. I emailed them the following afternoon to check when the delivery was arriving only to be told it had been delayed as I'd not given two - yes, two - phone numbers. Admittedly I hadn't given any phone numbers as, for personal reasons, I prefer email. This has never been an issue before, even with the number of orders involved in this project. They never bothered to tell me they'd delayed the order, but they said they'd "intended" to let me know but "I'd beaten them to it". There was a day and a half between ordering and me chasing them for an update, they had plenty of opportunity to let me know about the delay but chose not to. I ask for a refund on the delivery, they initially refused, but eventually agreed "as a goodwill gesture" to refunding the difference between the standard (3-5 days) delivery and the next day delivery. But they wouldn't deliver until Thursday. So, effectively they've charged me the next day delivery cost, given me the standard delivery service and, as goodwill, only charged me the standard delivery. A very empty gesture. Yes, these people were cheaper than many other stockists. If All Natural Tiles (who were about the same price) had the tiles in stock I would have cancelled the order. On the next project I will certainly be happy to pay more for better service. I reluctantly accepted the Thursday delivery and ask which review website they use so I can share my experience. They told me they didn't use one (despite quoting the rating of one on their website) and then cancelled the order. I did not at any point threaten a bad review, and every review site offers a right to reply for them to put their side of the story across - which I'm sure they'll do with more speed than their "next day" delivery. I believe it says a great deal about a company who would rather cancel an order than have a customer share an honest review. To their credit, the refund was done overnight and in full.