Purchased a pair of pants in Rome while travelling through Europe. When I got home I washed them according to the instructions on the label and they ended up shrinking to the point where they are uncomfortable to wear. Contacted their customer service department, which takes them forever to respond. Was asked to send photos of the pants, not sure how that would help them but I did. Then they get back to me saying that if you wash according to instructions they should be fine and that there is nothing more they can do for me. Wasn't happy with that response wrote back to them and their next response is if I want to ship them back to Italy they will look at them. So now not only am I out $450 for the pants I will be out the shipping cost to send from Canada to Italy only for them to come back and say their is nothing wrong, like who are you fooling. Worst customer service I have ever experienced, I asked for them to do an exchange and that wasn't even responded to. Will NEVER purchase from them again. BUYER BE WARE