Excellent service end to end - worked with Alex to source 2 parts for a radiator that is no longer manufactured since 2017. Merinal coordinated with the manufacturer to source replacement parts. Items were thoughtfully packaged and survived international shipping. Items reached my mailforwarder in Hatfield by next business day. Throughout the process, whether by phone or email, I was presented lots of information, updates and even payment options. Amazed at the service for such a small customer order - would expect that level of care from a business to business offering with a dedicated account manager.