From you 5* Service was excellent I ordered on line and all went well and very easy to do with the detailed specifications of the heaters along with the heating calculator which helped me to work out what I would need for my new room (I have taken out an Internal wall so two rooms have become one) . Then I had to change one of the heaters sizes due to where my wife wanted it. So, I phoned and spoke with Ben nothing was too much trouble he changed the order and refunded me the difference in minutes, brilliant customer service. Would certainly use you again already planning to replace my 30+ year old panel heaters in the bedrooms Delivery unfortunately another matter!! 1* and that is only for the brilliant delivery driver who got the order to my garage. Originally my order was to be delivered by 5.00pm on the 12th according to my email and he tracking app, stayed in all day no delivery occurred. Tracked the order seemed to go from depot to depot but did not know where these depots were!! At 5.12pm on the 12th the tracking app information changed and now stated delivery to be before 1.00pm on the 13th and my order was in a depot!!! This did not happen order was not put on lorry until just after 10.00am. Again, waited in all day on the 13th for the delivery it finally arrived at 3.10pm. Had to quickly check the goods, order seemed OK, however all the fire bricks were soaking wet although wrapped in plastic! The Electrician I booked for 13th had to be cancelled I am now hoping he can fit us in next week so that we can have the heating installed before Christmas!