Very unprofessional experience with this company! I returned an item at the beginning of August, a week later doubled checked my bank account and my money wasn’t returned so got in touch via email. I immediately got a reply saying it would take ten working days, from when they receive the item to get a full refund… and 12 days after that emailed was sent from them I still never got my refund. So I had to email again!! and provided receipts from Royal Mail as proof, and here we are in September 4th and finally I got my money back. Mind you I didn’t get an email to apologise for the delay and a refund was being processed! horrible costumer service.