After only two months of use, the leather on the collar that I purchased had begun to flake and crack and the hardware had begun to tarnish and turn green. I contacted customer service with multiple photos showing these faults, I informed them that my dog hadn’t gone swimming in this collar, I hadn’t used any products on this collar and that there was nothing that we had done that may have caused these issues so quickly. There was no response, so I contacted them twice again, and after two weeks they finally responded to me and it was implied that these issues were caused by something that I had most likely done wrong. I can’t stress enough, that I have not used any products on this collar, my dog hasn’t been rough or gotten dirty in this collar, and there has been no water or dirt on this collar, and I informed them of this. There has been nothing on our part that has caused this, this is a clear result of poor quality. It is a shame as Rouge Royalty supposedly sells high-quality products that are meant to last, but the collar that I purchased from them began to deteriorate within only two months of wear. Their “customer service” has informed me that they won’t be doing anything to solve the issues that I am facing with their product, there will be no replacement or refund. Not only are they not going to attempt to solve this issue, but they have delayed responding to every email that I have sent them by weeks at a time, and they have continually implied that I’ve done something to cause these issues to their product. This is some of the worst customer service I’ve experienced and I’m shocked at the lack of care for their customer’s experience.