The printer was well priced, promptly dispatched and as described. I likes the way I was encouraged to select how I was going to use it, so that a check could be made as to its suitability. Unfortunately, the purchase experience was let down by the use of FedEx as carriers. I delayed the delivery online and received an acknowledgment, however a delivery attempt was made on the incorrect original day. I received text messages saying that it could not be delivered; I had to phone to ask what was going on; another person phoned me to arrange redelivery - she knew nothing about my earlier phone call. I looked online to see what was going on ... it had been returned to the depot. I phoned to ask why this had happened; I was told a supervisor would call me back ... they did not. Eventually, I discovered online that it was out for delivery on the following day. I wasted nearly an hour trying to sort this out. It would have been quicker for me to have visited the London office to pick up the item.