Love the products but extremely frustrated with the customer service. I had ordered a Little Women scarf for my sisters birthday and ordered it so that it would arrive before. She recieved a scarf on time but not the correct one. I emailed and recieved no reply so I called and had to leave a message. My call was returned and I was told that mix ups happen because they have many titles that start with little. Understood but you think thats why they would double check an order. I figured like any other company that makes mistakes that they would just let my sister keep the mistake scarf and send her the correct scarf. No, they expect her to send back the mistake and then they would send her the correct scarf. Why should she have to do anything to recieve the scarf that I ordered and paid for? Their company made the mistake and they should do everything and anything to make it right. Never purchasing anything from them again!