I have been buying their products for gifts since 2018. I love the concept and their quality is lovely. But their customer service is horrible. I do not usually review companies. But I ordered a blanket on the 9th for a christmas gift. It never came. The website says the order is full filled, it is not. I checked the tracking and it says, on the 15th, 7 days after I ordered, there was a label created to ship with USPS. The post office has never received the blanket. The tracking stops with the label. I have called every day for a week. I sent three emails. No one ever answered the phone. I got an email response yesterday that says the post office has it and they are tracking it. The post office has nothing. This is a $120 blanket. Now I shall fight to get my money back and I will never buy from them again and I will never recommend them again. A shame really. Any company that has lousy customer service is just a bad company.