I had to return my mighty to them because the housing was cracking off, a known defect reported many times by all accounts. S&B suggest sending to them as an item with a value of less than 100 to avoid customs charges etc. so in other words the cheapest methods possible. One month later and they do not have my RMA. All they can say is sorry I will have to launch a search. A search for an item they suggested sending to Germany by the cheapest methods possible so has no tracking and was not signed for. This vape has a major issue with the heating element overheating the housing. The plastic housing simply goes brittle and snaps off. This was within months of purchase. As such it is overpriced garbage which falls to bits within under a year. S&B are pretty unhelpful, uncooperative and don't really give a damn. As such, they can shove their products and I will shop elsewhere for my next vape. Cheap flimsy product that cannot handle even a lower temp than max without falling to bits because it is made from cheap plastic which brittles under heat. Avoid at all costs.