So I didn’t bought my products from the mall I actually got them from a Beauty School that the company came to demonstrate. When I’ve been reading all these reviews, I was shocked, and even though all these people bad experience, those are end users customers that need to be educated how to use straighteners correctly. I have to say that Straight Ahead have a line for consumers and a line to professionals just like L’Oréal professionals and regular L’Oréal, after receiving my tools from the Beauty School I’m going to when I got home and open them. I was amazed. The products are just as promised and even past my expectation I’m using These tools, all my clients in the school and I love it so much