I recently experienced a series of frustrating issues with Straight Talk and Tracfone that have left me severely dissatisfied. My SIM card was disabled after requesting a phone number change due to a scam attempt targeting my phone number, which subsequently prevented me from using my phone or receiving crucial verification codes for accessing my bank account.In an attempt to resolve the issue, I purchased a new Tracfone SIM card and service plan. However, Tracfone has claimed there is an IMEI mismatch, which they say prevents me from activating the new SIM card. Despite providing the necessary PIN and attempting to verify my account by providing two phone numbers I have called in the last 60 days, Tracfone's insistence on this verification method has left me unable to use my purchased service plan effectively.Throughout this ordeal, I have spent over 8 hours on the phone with various customer service representatives, but unfortunately, I have not received any meaningful assistance. This lack of resolution has resulted in significant financial loss, as I am now left with unusable service plans that I have paid for.I am deeply disappointed with the level of customer service provided by both Straight Talk and Tracfone. Despite my long-standing loyalty as a customer, the inability to resolve such critical issues in a timely manner has severely impacted my trust in these companies. I would strongly advise anyone considering Straight Talk or Tracfone to think twice before choosing their services.