Ridiculously shocking customer service! After completing my treatment I disputed incorrectly produced retainers, I was told they are closing my account with them. Overnight access was denied and I had no chance to pull my records of treatment. Requested for those to be provided only to be told that their Data Retention Policy states they don’t hold data which is ridiculous and against the law. The policy is nowhere to be found on their website. When I asked to see the copy of mentioned policy they went silent and are ignoring my repeated attempts to contact. If you’re considering stating treatment with them, think twice!