I bought a knee pillow for £27 with a 30 day refund policy. No use to me (it was uncomfortable and kept slipping off) so I tried to return it, but they couldn't provide the return address. It apparently has to go the 'retailer' - what is stressnomore if not a retailer? - and what looks like the name of the company on the item has no internet presence. Live chat is not live when it says it will be, negative reviews are removed before being published on their website and so far they have ignored my emails. Very poor. I am considering approaching trading standards.