Hello Nick I feel obliged to make a formal complaint against an employee of your Company who was extremely rude and confrontational on the phone yesterday. I placed bids in your recent auction via The Saleroom online and monitored my email box waiting for confirmation of any sale but nothing came through so I assumed I had not been successful. At 4pm yesterday (13/02/2020) Lyn phoned with a very bad attitude and demanded to know why I had not collected my item. I explained I had not received an email of the sale therefore I was unaware I had an item to collect. Lyn then demanded I collect that day and I explained this was impossible as I do not live close by and I offered to get my daughter to collect today and Lyn then said it had to be today as this was the last day possible. This attitude made me extremely angry and I said that I would not be doing any more business with your company and put the phone down. Two minutes later I get an email from The Saleroom telling me I have been blocked from using their site! Then I get an email from yourselves with the confirmation of sale. Today I get an email telling me you have taken the money from my credit card. I did not get the original email so this is not my fault and Lyn should not have made demands but should have been more diplomatic and more flexible, definitely a questionable telephone manner. I would also like to ask what you are going to do about unblocking me from The Saleroom as this is entirely out of order. I have asked a colleague of mine to collect the item later today and I sincerely hope their is no confrontation about this matter. I have been doing business with your company for many years both buying and selling and on occasion have found staff to be less than accommodating and a little pompous but at the end of the day a professional person should at all times be courteous to his customers as they are the ones keeping you in business. Greg Holder