So firstly, I ordered trainers in an 8.5 and a 9.5 was sent to me. I returned these and filled in the form requesting an exchange. A few days later I received an email stating my new item had been despatched. A few days following the email I received another email saying my t-shirt had been sent? I replied to this email to say a mistake must have been made as I didn't order a T-shirt. I was then told a I would be refunded for the T-shirt which made no sense to me so I queried this. It was then explained the wrong item had been despatched again so I would be refunded the remaining for my trainers and would have to order again. Needless to say the whole process of ordering from yourselves has been appalling and I will not be ordering the trainers I originally wanted from yourselves. Thanks, Jamie Thistle.