I have no complaints about Stuarts. Good product (see below), prompt service. About the product: I bought a Shetland wool crew-necked sweater (jumper). What's good: Quality wool, nice colour, garment properly dimensioned/proportioned, and properly stitched/pieced. What's not so good: Sweater has been brushed to give it a soft fuzzy surface, which is OK. However, it's been heavily brushed, to such a degree that I expect it to begin to pill after not having been worn all that much. Why I bought from Stuarts: It's become nigh impossible to find a quality Shetland wool sweater in the USA anymore. They're all made in China, they're poorly dimensioned, the wool is of poor quality (short staple fibers; sweater sheds and pills quickly), and they shrink badly after the first washing (even when washed in cold water). Stuarts size chart included product lay-flat dimensions and the text suggested the customer should measure an existing sweater that fits properly to ensure the correct size is selected. That was useful mail-order guidance.