When coming to pay for the items that I wished to purchase, the website would not accept my credit card, despite the fact that it was perfectly valid. Luckily, however, I also had a PayPal account, so I used this. I received confirmation from PayPal that the transaction was completed, and thought nothing more about it. I then repeatedly received e-mails from Stuarts cajoling me into 'completing my order'. I questioned this, by e-mail and was told that I had not completed the order and had yet to purchase anything. E-mails went back and forth until I finally forwarded the confirmation e-mail from Stuarts and confirmation from PayPal that the money had been transacted.
Eventually, I received confirmation that my order had been despatched.
An incredibly frustrating experience and one that I believe was the fault of an error with your website not accepting my credit card in the first place, for whatever reason.
POOR!
8 years ago
Stuarts London has a
4.8
average rating
from
19,346
reviews
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