Terrible experience, terrible customer service. I ordered a pair of boots and when I received them the box they were in was labeled and everything for the shoe I ordered but inside was a boot that was a completely different color and two sizes too big. When I emailed about the problem they took two days to reply and asked to see photos. I sent them and received a response another two days later telling me I would have to pay for return shipping and they would reimburse me up to a certain amount (I think like $20). Well return shipping, even the very lowest base option, would be $80. They've also offered no help on actually trying to correct the problem. Not the type of service I expect when spending $300-$400 on a single item.