In all fairness up until this week when i had an issue with the laptop i bought from Student Computers i would rated them highly. I bought a decent spec machine (2TB Drive. 8GB Ram, Core I5) refurbished at a great price complete with a 12 month warranty. The deleivery service was very quick, the laptop had the slight mark on it as detailed before buying it and until this week i had no real issues with the machine. 1 month out of warranty i started having issues so tried a factory reset several times but each time after going thorugh all the reset etc the machine keeps hanging on boot up (not getting as far as boot). After around 8 resets i emailed Student Computers to explain the issues and that it was now out of warranty asking if they could carry out the repairs for me anyway (fully expecting to pay). What i did not expect was an email back saying 'we are deeply sorry you are having issues with your laptop but we do not carry out repairs outside of warranty as we specialise in Apple" They don't tell you this when buyng a Windows based machine and an initial great buying experience (with my first ever refurb machine) has now been . All in all would i have gone back to them before this? Most definately a YES and had already recommended them to friends and collegues. Would i ever use them again? Most definately a NO and would advise anyone thinking of buying from them to think long and hard as my machine lasted around 13 months and this company aren't remotely interested.