Hi. My acer tablet failed completely within the 6 month warranty offered but was never repaired or replaced despite me contacting spotbuyer directly using the reference in the following return receipt email. The telephone was never answered and my emails had no response... nothing since I sent it five months ago!!!! "We can confirm your return has been returned to us safley. Please allow 5 working days for us to complete this. If you have any queries about your return please do not hesitate to contact us by phoning 0121 20 200 44 or emailing salesteam@spotbuyer.com and quote your returns reference to us. RMA Information Reference Number: R25598 Email Address: germain776@btinternet.com Product Summary Description Serial Number Acer Iconia Tab A200 - Brown Boxed - 32GB Dual-Core Android 10.1" Wi-Fi EX-DEMO Tablet 6 Months Warranty - Includes FREE CASE (See Description For Details), Android 4.0.3 ICS, Wireless, Bluetooth, Nvidia Tegra 2.1GHz, 2MP Front Camera, GPS, Bluetooth, 6 Months Warranty, Brown Boxed"