I ordered and paid a lot of money for what I thought was a Subrtex mattress. That wasn’t what arrived. It was a knockoff, I reached out to your customer service department and they were of no help. It’s been at least 3mths and I still can’t get the toxic smell to go away. I’m not happy with the mattress and the reminder of the cancer that I’m inhaling everytime I lay on it. Whoever purchases one of these Subrtex mattress please know they are very HOT and a cooling mat is needed. This is not the first foam mattress I have owned. Therefore, I know that I received a bad quality foam mattress. This company is Very misleading and I would stay away from anything they are selling.