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Anonymous
I had a bundle with Television/Internet for less than 5 months. The cable box needed to be reset almost daily to get the channels to work. The internet was their 1 gig service but third party tests would average 300 Mbps or lower on downstream and 40 Mbps or lower on upstream. The advertised speeds were supposed to be 1000 Mbps/50 Mbps respectively. They tack on odd fees like: Broadcast Station Surcharge: $15/mo Sports Programming: $6.65/mo (even though COVID-19 stop sports) Network Enhancement fee: $3.50 (not sure what this is, but it doesn't help with speed) Then I had the internal antenna that broadcasts my SSID through the modem/router I pay for monthly fail. Called to have this repaired and the technician stated this is commonplace. He added an access point to remedy the issue. Later I was charged $60 for the service call and the customer service was less than helpful about taking it off. They stated this is a valid fee because the repair happened on the inside of the house (customer responsibility) versus outside the house (Suddenlink's responsibility). I cancelled television 1st and have been charged from 12/4/20 - 1/3/21 of service. However, when I turned the television on 12/8/20 my channels were gone. They did not pro-rate my bill. They have horrible spotty service, terrible customer service, and poor cost-to-value ratio.
4 years ago
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SuddenLink has a 1.0 average rating from 4 reviews

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