I had a bundle with Television/Internet for less than 5 months. The cable box needed to be reset almost daily to get the channels to work. The internet was their 1 gig service but third party tests would average 300 Mbps or lower on downstream and 40 Mbps or lower on upstream. The advertised speeds were supposed to be 1000 Mbps/50 Mbps respectively.
They tack on odd fees like:
Broadcast Station Surcharge: $15/mo
Sports Programming: $6.65/mo (even though COVID-19 stop sports)
Network Enhancement fee: $3.50 (not sure what this is, but it doesn't help with speed)
Then I had the internal antenna that broadcasts my SSID through the modem/router I pay for monthly fail. Called to have this repaired and the technician stated this is commonplace. He added an access point to remedy the issue. Later I was charged $60 for the service call and the customer service was less than helpful about taking it off. They stated this is a valid fee because the repair happened on the inside of the house (customer responsibility) versus outside the house (Suddenlink's responsibility).
I cancelled television 1st and have been charged from 12/4/20 - 1/3/21 of service. However, when I turned the television on 12/8/20 my channels were gone. They did not pro-rate my bill.
They have horrible spotty service, terrible customer service, and poor cost-to-value ratio.
4 years ago
SuddenLink has a
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average rating
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