We had a cottage holiday booked for December. We live in a Tier 3 area and the clear Government guidance was that you should not travel outside of your area or stay away overnight except for exceptional reasons. Suffolk Secrets wrote at the end of November to advise that they would be in touch when the 2 December Tier Structure was fully understood. The mail discouraged any contact due to volume of work. When we did make contact to advise that we were not travelling we were advised that the Government had not made it illegal to travel and the holiday could go ahead. Any refund was at the owner’s discretion and they had decided to keep our money. We asked why we had not been contacted, as promised, and were told that as it was legal to travel there was no need to make contact. How anyone can maintain that no discussion is required when they are effectively insisting that you clearly break Government guidance and potentially contribute to spreading Covid and risking life is beyond us. We have spoken to other holiday rental companies and been advised that they accepted Tier 3 as meaning an inability to travel and rescheduled or refunded holidays. This is in line with the view of Competition and Markets Authority and Which. Suffolk Secrets are manipulating the situation to their own benefit and potential customers should be aware of the type of company that they are dealing with. We had been regular customers of Suffolk Secrets, but this is at an end.