We stayed in Aldeburgh in self catering accommodation. The heating went off early and we were very cold and the heating instruction were incorrect and must have referred to a previous thermostat. It was impossible to have a shower as both shower heads needed changing or at least descaling. We contacted Suffolk Secrets to ask for their assistance and they promised to send someone round to resolve these problems. We waited in and no one turned up. We called them twice and had a very long wait and even went to their office which was closed due to the pandemic. Avoid using this agency for any accommodation as they are useless. They just take your money and do nothing. Read all the reviews before booking any accommodation with them.