We stayed in Olivers in Southwold during August, 21. Despite supposedly being awarded a ‘3 star gold property’ the accommodation was far from this description. There were various issues with the accommodation - mould and dead flies on the bathroom ceiling, overgrown thorny bushes which tore my dress upon arrival, a stale smell of body odour in the main bedroom, chunks of dirt in the washing machine. On top of all this the mattress in the double room was horrifically uncomfortable. This was therefore our main complaint as this ultimately makes or breaks your holiday! After a sleepless first night in the accommodation, we asked if we could pay to move accommodation as the mattress was unbearable. It was a bank holiday weekend and unfortunately Suffolk Secrets did not see this as urgent and so were ‘unable’ to do anything about it until at least the Tuesday (we arrived on Saturday). After 3 nights of virtually no sleep, and no word from Suffolk Secrets, we had no choice but to come home. We have never ever left a holiday property early before nor have we ever encountered a company where the customer service is so poor. (In fact I don’t think I have ever left a bad review for a company before either!) Despite us having evidence of the previous guests complaining about the mattress, they said that a mattress is a personal preference! I would not recommend booking a holiday home with Suffolk Secrets - the way they have handled our complaint has reflected incredibly badly on them, they have also falsely advertised Oliver’s - we certainly will not be using their service again