Unfortunately the only thing we can do is write about the poor experience we had with Suffolk secrets as they have washed their hands of dealing with our complaint... ...If only someone had washed the cottage we stayed in during the last week of April 2022. We paid over £900 for the 'privelidge' of staying in Belvedere Cottage, Wenhaston, booked through Suffolk Secrets. On arrival on the Saturday (after the specified 4pm arrival time, presumably to give the housekeeper time to clean the property) we firstly had to get rid of the many big flies in the property. Then it became clear the property hadn't been cleaned for some time, most obviously due to the dust on the TV screen). Dust everywhere. We had to clean cutlery, pots and pans before using them. Dishwasher, oven, fridge all filthy. Splashbacks in kitchen had reminets of tomato juice on them, probably from someone cooking years ago. More faults with the place: Loose electric socket in main bedroom, roller blind faulty in main bedroom, radiator not working in lounge (which was wear thermostat was so heating was useless), annex door couldn't be locked, garden a mess with long grass and weeds everywhere, what looked like a the remains of a tree which had been chopped down and just left in the middle of the lawn, first aid kit out of date in 2020, extension plug in sunroom with 'do not use after DEC 2017 on it', skirting board coming away in dining area, windowsill loose in annex, garden furniture green with algae and rusting away. Just a neglected and poorly maintained property. We reported these issue to Suffolk Secrets the day after arrival. They replied promptly but said the cottage was owner managed and would be passing the complaint onto the owner. A housekeeper had been round on the Wednesday (we complained on the Sunday) but we were out as we hadn't been informed they were coming. We rang her and there was no reply until the Thursday. She said we were the first booking all year, which says it all. First booking of the year but property hadn't even been cleaned! Basically, nothing was done as it was too late anyway. After coming home we sent photos of the issues to Suffolk Secrets who said there was nothing they could do as the property was owner managed. So we rang the owner who put the phone down on us. Suffolk Secrets were the booking agent and took the money, including a £40 booking fee, but offered no recompense and just kept saying we had to take it up with an owner who wouldn't even talk about the issues. A complete rip off and we shan't be using Suffolk Secrets again.