Be prepared for filthy accommodation, unanswered emails and phone calls, and a total disregard for fair practice when it comes to holding on to other people's money. As other reviewers have noted, this company has no interest in customer satisfaction and having bought up lots of local small letting companies has a near monopoly which means that it has hiked up rental costs and cut back on staff. Although it is a near monopoly there are one or two others and actually I would think sleeping in a bus stop would be preferable to giving your money to this dreadful company.