We booked a week in Southwold in August. We received an email with regards to checking in after 7pm, the house needed to be extra cleaned because of COVID. Phew I’m thinking I’m glad they are taking things seriously. We arrived after 7pm had dinner and went to bed. We woke up to see how disgustingly dirty the house was. The toilets had never seen an ounce of bleach in a very long time, the bathroom floors were extremely dusty and the shower curtain, It was full of orange scum on the bottom 1/4. The kitchen floor had never been cleaned. Dust was everywhere including all the light switches. The couches smelled awful I ended up putting our own towels on them otherwise you couldn’t sit on them. I tried to Hoover but the bag was so full it just omitted a horrible smell. I dread to think what was in the carpets in the bedrooms. I spent the very first day buying cleaning products and cleaning myself as it was the weekend. I emailed and got a response on the Monday saying they would arrange for it to be cleaned - I said no as I did not want to lose another 10 hour day for them to clean when it should have been done before we arrived. They didn’t seem to comprehend that. You took our hard earned money that we saved for a break and ridiculed us when we complained with you. You quoted your terms and conditions because we sent another emailed after we had left. I actually left a day early because I couldn’t stand the disgusting house you supplied. Shame on you !!!