How I wish I had read the reviews before ordering from this company. I have experienced abysmal customer service and I suspect they knew that the product they sold me was not a good one. Let me mention first two things the company got right. When I told them a part was missing, they sent another. When I said I wanted to return the product, they agreed to this. However, Hermes chucked the return cardboard package over the gate late on a Saturday afternoon (while claiming to have left it with a neighbour). Hermes undertake to make three attempts at delivery and clearly were negligent in what they did. It rained. Summergarden Buildings (SGB) let me know that they had found a soggy mess of carboard. However, it took repeated emails to extract from them where the package was found and even then specific questions I asked were ignored. I still don’t know three weeks after first asking if I will get a partial refund. At the very least, SGB can use my returned parts for spares. The rain would not have damaged the contents so it might still be sold. However, I still don’t know whether they insist on writing it off. If they put this is writing, I can claim against Hermes. I have not got any email from an SGB person who gives more than a first name. This makes it less convincing for dealing with Hermes or taking Hermes to court. Like others on Trustpilot, I have found SBG can take its time answering emails or just ignores them altogether. Re the product I bought, it was a “Growhouse 381”, an aluminium and polycarbonate cupboard like mini-greenhouse. For over two months the SGB website has been offering “repackaged” versions of this, which suggests a high rate of returns. I find this understandable as I gave up on assembling the kit. The instructions are very basic. When I assembled the first part, the back I think, one of the notches appeared to be in the wrong place. I was not prepared to spend several more hours guessing what to do and then find some pieces are faulty. I have happily assembled many household items and, more recently, a wood and polycarbonate mini-greenhouse. The latter I bought after sending back the SGB kit. I assembled the wooden one in less than an hour.