Zero customer service! I should have paid attention to all the negative reviews. The copied and pasted response to them from the owners does not respond to the awful service received. Firstly the website is awful and the ordering system is terrible and not user friendly. Once you have ordered you have to email them to confirm you actually want to your order before they will arrange delivery. I had no issue with the delivery of my items. I ordered two growhouses. One of them was awful quality. The wood had been filled so much that one door is just filler. When I was aware of this I emailed them to inform them. I have not received any response to my emails. I did have a missed call from their number but they left no voicemail and they aren’t accepting calls back. Note to the owners you cannot just keep using coronavirus as an excuse for your terrible quality of products and poor service. Please head my advice as others and avoid this company at all costs.