Apalling customer service, only posting 1 star because I am unable to post a 0 rating. We had a damaged gazebo delivered over a fortnight ago and have not had a response to emails (no delivery or read receipts) or enquiries sent direct through their website. The first three parts we removed from the packaging were either bent, scratched or had puncture holes in them. Found a phone number online (01603 721590) but this is just an answerphone message saying they are not taking calls. Fortunately I paid for the item on my credit card so have the benefit of claiming via their disputes and chargeback facility. I WOULD AVOID THIS COMPANY AND BUY ELSEWHERE. No doubt that this review will prompt what is becoming their standard response to complaints - If you can't provide customer service, then stop accepting orders and sending out products that are sub-standard, and don't use Covid as an excuse for your poor service. Update: The company appear to be able to respond very promptly to emails asking about purchasing products (sent from another family email address) via their website, but not those requesting returns!!! Pure ignorance. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID