After Sales Service and communication is appalling to none existent. If you want/expect after sales service don't get your hopes up, you may not get it. Bought a cabin early Feb 2020, took 5 months to arrived (July) - 'due to virus situation'. When delivered it had obviously been stored out in the sun for a long while, wrapping was discoloured, split in places and had deteriorated, with some water damage visible though not detrimental. Damage was found with the extras ordered. SGB informed of damage and ask for photos - duly sent same day - no communication of what was being done to remedy the damage, trying call them was a joke - went to message and then cut off or just rang and rang and rang. Once erected found the quality of the hardware is poor in particularly the door handles and locks - non standard sizes, pressed steel locks with poor alignment and cheap cast alloy handles poorly fitted and break easily, also double glazed units are plain glass not toughened. In the end had to get local company to fix the damage - more expense. Letter sent requesting refund of repair costs - took 4 weeks before getting a short email asking when they could ring to discuss, gave them date. No call on the appointed day or since. Followed up by intent to take to Small Claims Court - no response - now more form filling and expense. NOTE: SGB terms and conditions include a link to an EU Dispute Resolution Service - it is advisory only, ie useless, has no authority or legal binding.