Booked a holiday with Sunmaster.co.uk as the hotel looked lovely, when we arrived the hotel was nothing like advertised, it was grotty dingy and smelt really bad, our Daughter and two Grandkids came with us, we booked rooms together with a view, our view was a bin and some waste land, my Daughters view was a building site, the hotel had amassed other peoples belongings left behind and was selling them in reception that resembled a jumble sale, we also found out that they was collecting other peoples shower gel and suncream and mixing them together to sell in the hotel shop, my Daughter paid for 7 nights and only got 6 nights, we paid for 14 nights and only got 6 nights, as we was thrown out of the hotel because of the violent hotel manager, my Daughter arrived back late on her day of departure as she was supposed to vacate the room at 12pm, bearing in mind that she paid for 7 nights so her check out should have been 12pm the next day, the receptionist who was very rude was having a go at my daughter, and we tried to calm things down telling them we was not aware of the check out time and that she paid for 7 nights and only got 6, she went away and we continued to collect my daughters belongings and suitcases to move to our room, when the receptionist returned with a very irate hotel manager who was shouting, he barged in the room and was trying to drag me to read a sign that was round the corner, my wife pointed at him and asked him to keep his voice down as he was scaring the kids, with that he grabbed her by the wrist and started to bend her arm to the right, so I shoved him with my left hand and he hit the wall, telling him to get his hands off, he said I want you out and I'm getting the Police, to which I said get the f ing police, he then went, I went down to the reception and said I want my laundry back, to which he replied its not ready, I said I don't care I want it back, he said its still wet, I said that's ok I will take it wet, he said something in Turkish to an old woman who got up disappeared and returned with our wash liquid and fabric softener in a bag, I said where are the clothes, she said they be here in 5 minutes, 5 minutes later our clothes turned up dried and folded, we proceeded to see our daughter off as she got picked up to go to the airport, whilst I was getting the laundry my wife contact the rep who introduced himself upon arrival, but he was not interested, because we have been going to Kusadasi for over 20 years, we made a phone call and got a far better apartment with a huge roof top terrace for £30.00 a night for my wife and I, we contacted Sunmaster.co.uk and told them what had happened and their response was there is nothing we can do until Monday as it was Saturday, they said you will have to find alternative accommodation and pay for it yourselves, Monday came and we got an email from Sunmaster.co.uk stating that they had investigated the matter and spoken to the hotel, who said we was aggressive towards them and that they would not give us a refund and that we would have to find alternative accommodation and pay for it ourselves, I am still having an ongoing battle with Sunmaster.co.uk who so far has offered to reimburse us for the alternative accommodation of £210.00 to make this go away, since I have been on all the review sites telling our story so this does not happen to anybody else, according to Sunmaster.co.uk they are still investigating the matter despite the email I have from them stating it has been investigated, since arriving back in the UK and been on review sites it has come to light that this hotel manager from the Golden Moon aparts in Kusadasi has been violent to 10 other guests who have stayed their including a boy and girl, just because they was longer than a hour on the pool table, the boy received a cut hand and the girl was hit in face with the pool cue, yet Sunmaster.co.uk defends this person and would call you a liar like they have done my family and I, as there was 5 of us who witnessed what happened, and only 2 hotel staff, as Sunmaster.co.uk states they are my family and not credible witnesses yet two hotel staff are, obviously they are lining each others pockets, I wouldn't now even book a taxi with this sham of a company let alone a holiday, avoid at all costs you have been warned ⚠️