Booked holiday with them, I was told that my original hotel choice was no longer available i had chosen it because it had free child places as well as looking very nice. The other hotels available didn’t have the offer of free child places so booked alternative hotel which was also more expensive due to there being no free child offers. Later I was browsing and saw they had my original choice of hotel with plenty of rooms available still with free child spaces so contacted them to amend hotel to my original choice but was told because it was an amendment they couldn’t offer me the free child places and they would charge me extra £100 for the amendment so It would cost Over £2000 more than my existing booking.
Although I have still ended up sticking with my second choice hotel lastminute.com had same dates, flights, hotel, room type and transfers for £1200 less so although I lost my £600 deposit I still saved £600 by cancelling and booking elsewhere
5 years ago
Sunmaster Holidays has a
2.1
average rating
from
82
reviews
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