Elbow and Arse spring to mind here, after around 50 minutes on the telephone after giving them the reference and continuing to keep me on hold for long periods, nothing was sorted as they couldn't get confirmation from the hotel. I informed them at the time that I needed an answer by 0930 the next day to plan my work schedule, they eventually rang me back the next day well after 0930 informing me Flight timings and prices were changed and the overall price kept going up and up so didn't bother. Decided to stay in UK. Have used Sunmaster previously but wont be using them again.