First time booking a holiday with Sunmasters and definitely the last time! This was the worst holiday experience in my life! Me and my girlfriend went to Turkey and upon arrival we were relocated to a hotel miles away from the beach and area we had booked to stay in! Then after many phone calls to the agents we were told there was nothing they could do about it. We found out this also happened to another couple who we relocated to the same hotel. This resulted in many added costs such as taxis to and from the beach/town and also our phone bills were through the roof with the amount of time we were put on hold and also the amount of times we had to call back after being told they would call us back! Even after send a formal complaint they have not offered any resolution and have completely ruined our yearly holiday experience. Hopefully this doesn’t happen to anyone else and I wouldn’t wish an experience like this on my worst enemy! After going on to read more into the issue there have been other reported issues and reports that the hotel we were originally supposed to stay in has been used as a brothel. This whole experience is an outrage and there is nothing we have been able to do about it as Sunmasters have not offered to resolve the issue by any means.