This holiday company is awful the worst we have ever booked with. We booked an all inclusive holiday with Sunmaster to Bulgaria (Victoria palace, sunny beach) bearing in mind we have been travelling abroad for 30 years and have never complained before on this occasion we felt we had to. The holiday was a disaster. The hotel room was filthy, live wires where there should have been a plug, filthy bathrooms, no shower door, the maids did not clean the rooms only emptied the bins, the decor was shocking, the food was awful, the staff were rude, the bed looked like someone had been stabbed on it, the music they were playing by the pool and bars was gangster rap and highly offensive. We complained repeatedly but nothing happened. This holiday was sold as a 5 star holiday When we got home we complained to Sunmaster and were basically called liars and they wouldn’t do anything at all about it. There was so much more I could complain about. Shocking company. D Thomas