I have been trying to contact Sunmaster the last few days. I appreciate that they are extremely busy however I'm still waiting for a response. I called their booking lines as I was informed my hotel was now closed for my stay in September in Rhodes. I was offered an alternative which I accepted. To date though I have received no confirmation of documents with change of accomodation or transfer voucher to the new hotel. Today I've been on hold over 3 hours and still no response. It does not even say how far along the line I am. Seems it's automated with no one manning the phones. My hold at is 5 weeks away and all I have is flights. I can't go without documents and can't complete PLF prior to departure for the new travel regulations. I don't know what to do feel in limbo with no support. Can I get full refund under cicunstances as I only have the travel part and not the transfer or accomodation due to no fault of my own. I'm fed up holding. Do I wait as they suggest they are working in date order. ? I can't take a risk travelling without proper documents. Never booking with them again 😈