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Lauren
Disgusting customer service i don’t understand how it’s got so many good reviews. The only time theyre great is when they’re getting your money off you! After that they’re not interested 5 times I have had the phone put down on me when i am trying to get my hotel changed as jet2 Have had to change my flight dates. They didn’t even have the decency to tell me it had been changed so jet2 had to contact me by text even though I booked a package deal through sunmaster. Its poor customer service at it’s finest they’ve had 2 grand off me & now because theyve been paid they’re not interested. In future i will be booking everything myself it Will save me money & also all this agro of trying to get through to someone who doesn’t terminate the call on me.
4 years ago
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Sunmaster Holidays has a 2.1 average rating from 82 reviews

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Alice, Customer Support

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