I am very disappointed with Sunshine holidays. I unfortunately made a mistake when booking a our apartment I clicked the economy studio as I couldn't scroll down to find our usual studio apartment. So I asked them to please change the apartment for the studio we normally have, after checking the hotels website and looking to see what an economy studio was it was facing a wall no view. They quoted me a further £475 to change making our holiday over £2000. The original price for the holiday booked was £1.558.
I decided to do another search o sunshine website and to book the studio I wanted was £1.745 so even with a charge for changing the room booking how can they ask for over £400 and odd pounds.
They then offered a reduction of just over £200. Which I also declined. If I could cancel my holiday I would but they have already taken 2 payments of over £300. Which other company's don't do.
Nothing I can do they don't want to know.
The same holiday with jet2 is £200 cheaper and includes transfers which Sunshine don't you have to pay separately. I know they are only agents but surely they could have given better service certainly will not be using them again so be warned. They are no help at all go with a company like Jet2 wish I had. Lesson learned.
1 year ago
Sunshine.co.uk has a
4.8
average rating
from
15,325
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