I ordered a Geberit 100mm offset flush pipe on 3rd February for a bathroom renovation, and this part is really important as it is a possible solution to having an offset concealed cistern. It website indicated that it was in stock and delivery would be in 3-5 days. February 9th I emailed and asked where my item was as it didn't appear to have been dispatched. It was during this follow-up time I realised that the company is not based in UK but actually in Germany. I received an email reply saying that the item was posted on 8th Feb, however when I checked today 11th Feb the status on the Superbath website showed that it is "in process". This means that the email I was sent was probably a lie. I've been lied to about the availability of the item, and I have been lied to about it having been dispatched. The company is not a UK company, and their promise of a fast, efficient service is not true either. There are many other bathroom suppliers who are operating honestly and efficiently. Whatever you are looking for, don't get it from Superbath.co.uk Oh and if you're wondering about the street location indicated on the website... it's just a postshop.