I live in the UK. I really wish I had read all the bad reviews before I parted with £1400 for a bath and waste for it. This company is based in Germany so why does it have a .co.uk www address?! Extremely misleading. Website stated 2-3 weeks delivery, it arrived 8.5 wks after placing order. We didn't like the bath when it arrived and wanted to return it. They quoted £170 for this, when website says £150 max. When I queried it and asked for the courier invoice they wouldn't supply. I waited days for responses for emails about the delivery date, and since I've asked to return them nothing - not one email. I've threatened to complain to PayPal (but as I've received the item and its as described, not sure if they can help) and I've now made a complaint to: https://www.ukecc.net/about-us/our-process.cfm who "provide free and impartial advice in the event of a cross-border consumer dispute where the consumer is resident in the UK. A 'cross-border' dispute is a dispute between a consumer and a trader where each party is based in two different countries in Europe (the EU as well as Iceland and Norway)" but they can't enforce - juts act as mediators and report to authorities if necessary. Perhaps if anyone who has issues uses this route it will help build a case for them (and authorities). I will be pursuing getting the bath returned, and a refund in whatever route is available - so Superbath, if you are reading this then it might just be easier to respond to my emails, arrange the return and give me a refund.