UTTER NIGHTMARE !!! Website declined card payment but still generated order & took money without an order confirmation. I ordered again using a different card which did go through and did generate an order confirmation. Queried payment at the time - no accurate response by return. Queried situation the following month and was promised a refund within 14 working days - nothing. Chased again and finally got refund on the wrong card 31 working days after initial promised payment. Have incurred interest charges which they are refusing to cover. Now unable to rate my experience via their website as they have "closed" by order ticket. You might as well burn your money on a BBQ in the back garden.