I bought two lights from them. Both have failed within a year. They are incredibly slow in their responses to emails. When the first light failed, they did not send me the female connector that allowed me to connect the light to my landscape wiring. I requested that they send the connector and they did, but it was the wrong size. After a weeks' long email exchange, they finally sent me the correct female connector.
Weeks later, the second light failed. Again, it took weeks to get the replacement light and again, they failed to send the female connector despite me specifically reminding them to send it since the forgot the first time. They are refusing to send the adapter. I guess it is worth it to them to have another dissatisfied customer rather than providing good customer service.
To be clear, I went through their packaging, stripping out all the wrapping paper to make sure that the part was not hidden somewhere. It's not like I'm trying to rip them off by getting an extra connector.
4 years ago
Super Bright LEDs has a
2.1
average rating
from
23
reviews
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